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Vitel Global CRM Link integrates business communications into the environment to improve agent productivity, increase call efficiency and redefine the customer experience.

  • Improved Sales Efficiency- With click-to-dial employees save 15-30 seconds a dial and never dial a wrong number. That means more calls per day and more opportunities to sell.
  • Personal Service- Inbound screen pops let agents know who's calling before they pick up the phone, making it easy to provide immediate, personal service.
  • Accurate Record Keeping- When CRM Link is used to take or make a call, entering call notes into is automatic. Your team can focus on customer interaction, yet records will always be complete and up to date.
  • Adoption- Integration increases adoption because it becomes part of the process of making the call, not something that needs to be updated later.

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